The Challenge:
The Coronavirus Pandemic demonstrated first hand, the precarious position insecure workers face on a daily basis. In Australia, Casual workers often lacked access to paid sick leave, forcing them to choose between their health and their livelihood.
Our Approach:
We led the end-to-end development, management, and evaluation of the $247 million Sick Pay Guarantee pilot program, providing sick pay to over 125,000 casual workers. We embedded a culture of continuous improvement and innovation, enabling processing over 1 million claims within an average 2 day turnaround, with 90%+ client satisfaction.
The Human Impact:
This initiative provided a safety net for vulnerable workers, allowing them to take care of their health without facing financial hardship. At the same time developing an evidence base grounded in real world outcomes to support policy discussion at a national level – demonstrating the power of government, community, and industry collaboration to create meaningful social change.
Capabilities Applied: Systems Thinking, Policy Innovation & Design, Stakeholder Engagement & Alignment